 (2).png)
- René Janssen, Online services advisor CARE
‘For CARE, I’ve been working closely with several Dutch municipalities since 2017. And for over 20 years with the local Dutch government. At CARE, I’m the first person to get in touch with the different ‘gemeentes’ (municipalities in Dutch). I came across Sooqr while working at the municipality of Vianen, before moving to CARE. I was on the lookout for the best search solution for their website, found Sooqr, started using it and have been pushing other websites to try it ever since. Why? Because it works. Sooqr shortens the customer journey massively because visitors actually find what they are looking for very quickly. Especially within local government websites, this is very important, as visitors are looking for crucial information. Also, because these websites deal with sensitive information, it is great that Sooqr meets all accessibility rules and is GDPR-compliant.’
‘Sooqr makes it very easy for residents of Vaals (and all other visitors of the different websites we’ve implemented Sooqr on) to find the content they need - fast. The main reason I love the tool is because of the speed: Sooqr gives instant results. If you look at the homepage, we use the ‘top task’ philosophy, meaning the most requested information is placed on the page. If visitors can’t find what they’re looking for there, they use the search bar. And here their ‘search journey’ is swift, because as soon as they type ‘pas’ (when looking for ‘passport’), they’ll see results instantly. It really makes life easier if you spend 30 minutes each week on checking your search stats in the Sooqr backend. This information is very useful, as it gives you an insight into what people are looking for. Acting on that information is very valuable!’
‘The most powerful feature of Sooqr is that you can influence the results to a query. For content search this is nice, but within the eCommerce industry, this really can make a huge difference and boost conversion. Gemeente Vaals used Google Site Search as their default search engine before Sooqr; the search with the ads in it. I told them: get rid of Google, just use Sooqr! I make sure to get all of our new customers to take a close look at their onsite search and introduce them to Sooqr. At the moment we have implemented Sooqr into 17 of our municipality websites. We have no complaints, are very pleased and would recommend Sooqr Search to anyone!’
Are you curious to see how powerful onsite search can boost your conversion and sales as well?
Try Sooqr now, for a full 30 days, free of charge.
No credit card needed.
You'll be live and ready to go within minutes (without the help of a developer).
Prefer to have our team help you get set up? Or would you like to see a demo first? Get in touch with us here.
