FAQ

A search is a query on our database. A visitor can make multiple searches by typing, filtering and sorting.

Yes, of course, we’d love you to start using Recommendations. The usage is included in your subscription. If you’re still on the SKU based pricing, the costs for Recommendations will be charged separately each month to the existing payment method.

Sooqr’s pricing plans are shaped on your actual needs. It starts at €50/month, and it is billed according to your actual usage. We offer a free tier for sites with up to 1000 search queries and 100 unique items. Your usage is expressed in Sooqr Qredits, where 1 search query is 1 Qredit. Our pricing plans include a bundle of Qredits and additional usage (overage) is charged separately. Feel free to contact our Sales Team for any additional questions on pricing.

Yes. For a yearly subscription, you get a discount of approximately 10%.

If you are moving from a monthly subscription to a yearly one, your upcoming monthly invoice will be your new annual – discounted – subscription.

You can’t switch back to a monthly subscription until your yearly one is up for renewal. You can cancel – or change to a monthly contract – up to a month in advance of yearly renewal.

With an annual subscription, you will be billed monthly for the duration of 12 months, The first invoice will be sent on the date your paid subscription starts, after your 30-day free trial. When changing from a monthly subscription to an annual one, you will be billed on the same day your monthly invoice usually is charged.

Unfortunately, we do not give any refunds on yearly subscriptions. When you discontinue your site due to bankruptcy or other financial issue, please contact our customer success team.

Monthly subscription
With a monthly subscription, you will be billed on a monthly basis, on the same day of every month, by credit card. You will receive your invoice by email.

Yearly subscription
With an annual subscription, once you have accepted the contract, you will also be billed monthly, on the date your paid subscription starts, after your 30-day free trial. When changing from a monthly subscription to an annual one, this will start on the first renewal date of your subscription.

For any changes in your billing information, please contact us:  [email protected] or +31 88 7667700.

You can cancel your subscription in MySooqr. Go to the Account Sections (top right) and select the ‘Plans & Pricing’ tab. Here you’ll find the ‘Cancel my subscription’ button that will trigger the cancellation form. And rest assured, we will get in touch shortly, as we’re really sorry to see you go!

For monthly subscriptions the cancellation will become effective one calendar month after receipt of the cancellation. For yearly subscriptions, it becomes effective at the end of the current active subscription period. You are not entitled to a refund.

If you have multiple recommendations rows/carousels on your page, these are all individually counted.

Recommendations require an active Site Search subscription, and will be based on the same product catalogue and datafeed.

Our team will contact you before your 30-day free trial expires. If you feel the same way about us as we do about you, your trial account will become a permanent one. All of your statistics, searches, customizations, data and actions remain intact. If you, for whatever reason, decide not to continue with us, your account will automatically expire at the end of your 30-day trial. 

Your annual contract is valid for the full period and invoicing will stop at the end of the 12 month period. You can stop your subscription any time you like, but there are no refunds for early cancellations, and the remaining amount will be invoiced in full.

Yearly subscription
You will be billed monthly based on the actual usage of your site(s). With a monthly plan, you can decide every month on the plan you need in accordance with your usage. So when you have peak season you can change to a larger bundle of Qredits and you can scale down during slower months.

Yearly subscription
With an annual subscription, you save ±10% on your subscription price. You decide upfront what bundle you need based on the average usage on your site. You can scale up during the year to a larger bundle for specific months, and scale back to the annual bundle you signed up for. The subscription fee and overage (if applicable) will be charged monthly.

A document is a unique item in your data feed, also called ‘node’ in your XML.

A SKU is a Stock Keeping Unit. This can either be a unique product or content item within your datafeed. 

Yes, Sooqr understands most common languages: from English and Swedish to Greek and Arabic. So if you have a multi-language store, Sooqr works for all of them. However, you will be billed per language, as every language needs its own project.

Our Support Team is always available to answer your questions. Feel free to contact us, we won’t relax until you’re satisfied. Simply send us an email at [email protected] and we’ll get back to you within a working day (Monday to Friday). Stuck in a rut over the weekend? We’ll contact you first thing Monday morning. Urgent matter over the weekend? We’ll do our best to help you as soon as possible. 

For questions of financial origin, please send us an email at [email protected]. For anything concerning sales, please contact us at [email protected]. For everything else, you are fine at support! For very urgent matters, give us a ring: +31 (0)88 7667700.

After you’ve created an account (via sooqr.com), you will get access to all of our functionalities, free of charge, for 30 days. We don’t require any credit card details during this trial, so you can try Sooqr obligation-free. No strings attached, and no questions asked. During this 30-day trial you can schedule a free optimization session with our Customer Success Team, to get the most out of your new site search engine. Our Customer Success Team will also help you with any problems or questions you might have. If you have any additional questions, please let us know: [email protected].

Feeds should be UTF-8 encoded.

• Only use absolute URL’s; include the protocol and domain name. (Example: http://www.example.com/article-1.html)
• You can choose your own names when naming fields. Yet each parent item-node should have the same name (for example ).
• All meta-data for an item should be on the first level of the XML file under the item node. Exceptions to this rule are nodes that contain multiple values, like colors or categories. These values can be stored in a subnode. 
• Each item has to contain an ID field. The ID must be unique in your feed and can contain alphanumeric characters.
• The use of HTML in your data is not supported. Sooqr will remove HTML from your input because we cannot use it in the search tool. Although Sooqr will do her best to clean-up your data, it is best to remove HTML from your data feed. 
• Date values should use the RFC3339 format. All timings should be in the UTC time zone (example: 2012-02-31T15:00:00Z).
• Each item should at least contain an ID, title and URL.
• URL’s and values containing markup should be contained in CDATA nodes.
• Floating point numbers (like prices) should use the decimal point.
• If metadata is not available, you can remove the node from the output. This will also improve the size of the feed.
• You can validate your XML feed at the W3C Markup Validation Service.
• For an example of what a data feed should look like please check Sooqr Support for specs.

We often get the question whether it is possible to add both CMS content and product-content. Sure; there’s just a few things you need to keep in mind.

• You can add the content to your product feed, but it’s easier to add a separate content feed.
• Make sure your ID is unique, as the same goes for the product feed. It is best to have a trailing text in front of the ID, for example, content_623, instead of 6. 
• The naming of the fields should be the same as your product feed (ID, title, description, URL, image). 
• Add a field ‘content_type’ to both your product feed and content feed, so you can base a filter on it.
• For an example, please take a look on our support portal: support.sooqr.com

Sooqr can be used on and with any platform. All Sooqr needs is a data feed. In return, we will give you a snippet to implement Sooqr. To make life just that little bit easier, we have developed a few extensions for certain platforms. Now available are the Sooqr Search plugins for Magento 1, Magento 2 and Shopware. Extensions for Woocommerce, Shopify and Lightspeed are being developed at the moment.

Step 1: Placing our snippet on your website
Place the provided snippet on your website, somewhere between the search bar and the end of your page.

Step 2: Change the ID of the search bar to ‘Search’
This needs to be a unique value, so we know which input field to use. If it’s impossible to adjust the ID of your search bar, you can try to change the field ID: ’Search’ in the snippet, to the ID of your input field.

Step 3: Add a data feed
To see how it’s done, check this video.

You can validate your XML feed at the W3C Markup Validation Service.

For very urgent matters, please give us a ring: +31 (0)88 7667700.

The data used in the reports in MySooqr 2.0 is specific to Sooqr, this cannot be exported. We can, however, help you set up your connection with Google Analytics and track the search behaviour. Please find the information here.

No, your (custom) template – frontend – will not be affected by this upgrade to a new backend.

A new feature within MySooqr is the Sooqr Optimization Score: telling you exactly how you are doing. It shows how swiftly your visitors are finding what they’re looking for. The higher the score, the greater you are doing. The Sooqr Optimization Score lets you know if your optimizations have led to better conversion. The score will be a 10 for optimal conversion, and points are taken off for areas where you can make improvements, for instance, your queries without results by adding some more synonyms to certain products. It’s an easy-to-monitor tool to take a closer look at your improvement.

The upgrade won’t have any influence on the frontend of Sooqr; your onsite search will work as it always does. As for after the upgrade, with MySooqr 2.0, your search should be even more accurate as you have more insights into data and can therefore optimize more than before.

Yes, all of the features that you know and love will also be available in MySooqr 2.0, as well as additional features, like the dashboard and Clickrank.

Security of your data has always been one of our main priorities. With the upgrade and the implementation of MySooqr 2.0, we have further improved our data security.

You can easily turn Clickrank on and off in your sorting settings. Clickrank does not replace your relevance settings you have set with the help of boosts and ranking rules. If you enable Clickrank, you simply add an additional factor to the equation: Products that are being clicked on more, end up higher in the result list. So, your search becomes smarter with the use of Sooqrs machine learning, while at the same time, you stay in control and can still influence your search results based on what’s important to you.

The Sooqr Optimization Score tells you (between 1 and 10) how optimal your Sooqr is configured. The lower the number of queries without results, the higher your score. You can use synonyms to reduce them. The score also takes your filtering, ranking rules, promotion rules, and sorting options into account. Make sure to use them, as they make it easier for your visitors to find your products and will boost your conversion.

The Sooqr Optimization Score tells you (between 1 and 10) how optimal your Sooqr is configured. The better your search is configured, the more relevant it is for your customer, and the more you boost your conversion. The higher your score, the better your customer experience, which results in higher conversion and sales.

The Optimization & Analytics Dashboard is your Sooqr insight-lifeline. From here, you see all relevant conversion data in one overview and are able to act on these insights immediately, to increase your conversion rate with a simple mouse click. We’ve recorded a quick walkthrough of the dashboard, that you can find here.

We have many new features that will be announced soon. You will be kept up-to-date via email.

The new features Clickrank and the data insights dashboard are the first step towards AI-technology. In the near-future our new system will become more and more self-learning and have basic smart functions to improve search conversion based on these learnings. MySooqr 2.0 is ready for the implementation of AI-technology in the near future. We will keep you up-to-date on the integration of our AI technology.

Yes! You can personalise the search results using Sooqr Personalised Search! The Sooqr platform matches products and consumers through analysing the product attributes,  the click behaviour and search queries of searching visitors. Together with the use of a CDP (Customer Data Platform) we can merge the consumer insights, such as personal favourites, with Sooqr’s product matching algorithms. This way, the search results will be ranked differently for each individual visitor on your site. Check out this blog to see more on Personalised Search with Squeezely, our sister in the Spotler Group.

At Sooqr, we strive to use the latest technology in our products to optimise the conversion performance and ensure maximum security and stability. We decided to upgrade the technology stack for MySooqr and bring the Sooqr backend to the next level. Secondly, we also decided to change the UX and UI, to offer a more intuitive user experience for our customers, which is easier to use, saving you time and energy. We want to stay ahead of things, so with an eye on the recent acquisition of the 904Labs AI-tech, MySooqr 2.0 now also is ready for future additions to our features, including AI.